| What is CTI?
CTI is the integration of computers to telephone systems in order to streamline your business’ call handling. Its features include Screen Popping, Call Control and much more. We offer a market-leading solution known as SmartApplication enabling your teams to be more productive, creating a faster more personal service. The benefits include: improved service, reduced cost and enhanced productivity.
SmartApplications offer integration to 30 of the most popular telephone systems and are broken down into the following:
SmartPhone
SmartPhone gives each employee their own personalized softphone for managing their communications and making maximum use of their time on the phone.
Its user friendly call handling features include: address book, call history viewing, extension status, call waiting and much more.
SmartOperator
SmartOperator is a CTI operators console and runs on the client PC. Its powerful user features include: dialing, call control, extension status, text messaging, recent call history, call waiting and much more.
SmartConnect
SmartConnect is simply one of the best CTI products available. SmartConnect seamlessly integrates with many popular business applications offering database integration, popping and dialing. SmartConnect will integrate to over 100 business applications and databases making it the most flexible business connectivity solution on the market. |
